Tips

Tips On Filling Out a Telecommunications Service Request (TSR)

The TSR is on-line, where it can be completed and sent to a printer.

Please make sure all parts of Section 1 are filled out accurately and completely. Double check both account numbers(FAS and AIS). Do not forget to obtain the fiscal officer’s signature.

When you are requesting a new installation or want an existing telephone moved, check to see if there is a jack in the location you are requesting. If a new jack needs to be installed, Plant and Service Operations (PSO) may need to install conduit before your order is completed. This will require additional time.

Completeness counts! The more information you can provide, the faster we can complete your order. Make sure you have included all telephone numbers involved in your request, their present location, and where you want to have them installed or moved.

When listing a Contact Person, please remember that this person should be knowledgeable about the work you are requesting. Be sure and include a telephone number and Email address (if possible) for this person.

If you are requesting a data jack activation, please include the telephone number associated with that jack.

Telecommunications Service Requests are generally completed within 10 business days following receipt of your request. If you have a date in mind, please indicate your requested due date. We cannot guarantee your order will be completed by that date, but we will make every possible effort to accommodate your request .

We have many styles of phones for you to select from. Choose the model and features that best suit your needs. You may see examples of all of our instruments on our web page: www.infotech.siu.edu/telecom.

Please feel free to request an office visit from any of our staff. We are always happy to assist with equipment selection, configurations, or suggestions to optimize your telephone service.

More questions? Call us at 453-2484