NEW TELEPHONE SYSTEM UPDATE

JULY 2003 

GENERAL

 ●    Dialing 800 Numbers – You may now dial 800 numbers either by 9 + 1 + 800 OR 9 + 800.

 ●    Long Distance Call Completion – To speed up the connection time when making long distance calls with your authorization code, press # immediately after dialing the number.

 ●    Free Dial-In Modem Pool (453-2888) – When dialing into this number from a campus telephone (prefixes of 453 or 536), it will NOW be necessary to dial a 9 first.  This only applies to the 453-2888 number.  The 9 is not necessary when calling other 453 numbers from campus telephones.  However, when dialing the 453-2888 number from non-campus telephones (your home), the 9 will NOT be necessary. 

 ●    Caller ID – If your caller ID indicates "no caller" or "unknown caller" or displays the calling number as 453-2121, the calling number has not been delivered through the long distance network to our Telecommunications switch.  This could be the result of several factors:

 ●    The calling party has blocked their caller ID.

●    The originating telephone office does not have calling number identification capability.

 ●    The caller ID was dropped or lost switching between carriers from the originating point and the terminating point of the call.

 VOICE MAIL USERS

 ●    Basic Voice Mailbox Information – Information to help you better manage your voice mailbox:

 ●    Number of Days Before Messages Erased - 7 Days

 ●    Maximum Composed Message Length  – 5 Minutes

 ●    Maximum Length of Total Messages – 10 Minutes (This could be two five-minute messages; ten one-minutes messages, etc.  However, any one caller cannot leave a single message more than five minutes in length.)

 ●    Bypass Dialing Mail Box Number When Checking Messages – When you are calling to check your voice mail messages from a campus telephone that is voice mail equipped, you can bypass dialing your mailbox number by pressing #.  You then will hear a prompt to enter your password.  This will not work from a telephone that is not voice mail equipped or from a cell phone. 

 ●    Making Additional Calls After Leaving a Voice Message – When you are calling a campus telephone number from off-campus and leave a voice mail message and then want to call another campus telephone number without disconnecting and redialing, press 0 + extension (started within three seconds of pressing 0) + #.

 ●    Customer Operator – You can offer your callers the option of leaving a message or speaking to one of your assistants or colleagues.  This assistant or colleague is referred to as a customer operator.  To assign a customer operator, follow these steps while logged into your mailbox.  Press 80 for mailbox options, then press 1 to review the customer operator number.  A prompt will tell you the current custom operator number.  Enter the new customer operator number (7 digits).  Then, in your voice mail greeting, instruct callers to press 0 (zero) if they wish to speak to this person in your absence.  (With SIUC's former voice mail system, callers were asked to press 03.)

 ●    Adding Message Options – When you create a message you can indicate that you want it handled in a special way.  The message options are Urgent, Economy, Private, Acknowledgement, and Timed Delivery.  A message cannot be tagged both Urgent and Economy.  After composing your message, press # to end your recording and then select one of the message options.

●    Urgent – When you send a message marked Urgent, the recipient is notified in the mailbox summary and the message header that the message is urgent.  Before or after recording a message, press 70 then 1 to add the Urgent option.  Then, either hang up or press 79.

●    Economy, Private, Acknowledgement, Time Delivery – Instructions for these options can be found on our web page at www.infotech.siu.edu/telecom/.  First, click on the "Admin" button, then "Voice Mail," and finally, "Detailed Voice Mail Instructions."

●    Often Used Voice Mail Commands Sheet – Please feel free to print the Voice Mail Sheet below that we have created for our internal use or modify it for your own personal use. 

 

VOICE  MAIL   Bypass Entering Voice Mail Box Number       #   Play Message                                    2 Hear Again                                      2 Slow Down                                      21 Speed Up                                       23 Skip       Back 5 seconds                                   1       Skip Forward 5 seconds                               3              Forward                    73 + (no. forwarding to) + # (record intro) + # + 79            Reply to Sender                                 71              Delete                                           76            Compose                                         75            Send                                             79  Message Envelope                                          72                  Urgent                                           # + 70 + 1            Private                                           # + 70 + 4            Request Acknowledgment                        # + 70 + 5            Additional Calls After Leaving Voice Message  0 + ext. no. (started within 3 seconds of                                                   pressing 0) + #