Printable version of this page in Adobe® Acrobat® PDF format.
(If you cannot open the PDF file from this link, click HERE to get the free Acrobat Reader.)
Instructions:
The first required modification will be to install the CA Agent program itself, and allow it to check your computer for any other required items. These other items (the remediation list is modified as the internet and the threat situation changes) include ensuring that you are receiving Microsoft Windows Updates on an automatic and regular basis and also checking to make sure you have the campus-supplied antivirus software installed, updated, and active. Various other things will be added as the semester progresses, but will not be listed here.
When you first plug in to the campus RezNet, start your web browser program (such as Firefox, Mozilla, Netscape, or Internet Explorer). You should immediately be redirected to the RezNet home page, where you will find download links for the other software you will need. You may even briefly see a message similar to this one:
You are being redirected to the network authentication page.
If you are not redirected automatically, then please click HERE.
It is possible, depending upon certain settings on your computer, that you may see another warning screen similar to the one shown below. If you see this screen now or at any time during this installation, simply click "Yes" to continue. If you would like, before you click the "Yes" button you can place a "check" in the box on the dialgue screen to tell Windows to stop showing this particular type of warning.
'Security Alert' screens may also appear, due to the nature of the "Certificate" used by the IT department for the RezNet servers. The locally signed Certificate is valid, please select the "Yes" button to proceed. You should only see this warning at most once, the first time you access the site.
The next screen will be the RezNet main login screen. Macintosh and other non-Windows users will log in here. Windows users will also need to log in here the first time they connect to download the Clean Access agent software.
Use your Network ID and password, if you already have one, or use the links on this page to create a new ID and then to change the password from the default. (Be sure to read any messages you receive when creating a new Network ID. The default password is explained in the "Account Created Successfully" message.)
If you create your Network ID account to begin this process, you need to be aware of some required processing time before the ID can be used for Clean Access or RezNet login. After receiving the message that your ID has been "queued for creation," there may be as much as a 20-minute delay before the ID is available for use, and another thirty minutes after you change the password (and it is HIGHLY recommended that you do this IMMEDIATELY after the ID is created) before the ID is known to the RezNet systems for logging into the network. In other words, when creating a Network ID or changing the password, please be patient and allow the changes to propagate across the campus systems. In the worst case, it might take as much as an hour.
Once logged in on the main RezNet screen, you will be taken to a download page where you may retrieve the CA software. Click on the large "Download Clean Access Agent" button.
You may receive another warning screen similar to the one below. If you see this screen, simply click "Yes" to continue.
Next will be a “Run or Save” dialogue, please choose the “Save” option.
Choose a location to save the CA software. We recommend choosing the "Desktop" so that the file will be easy to find when you need to use it, but anywhere on your hard disk is fine so long as you know where to find it. For this example, we created and used a directory called "Perfigo Images."
Once the download is completed, close any open download windows. You will need to start the program that you just retrieved.
An icon for the CCAAgentSetup.exe file should have been created on your Desktop, or in the folder where you saved it if you chose some place other than the Desktop. Double-click this icon to start the installer program.
If you receive a warning similar to the one below, please just click the "Run" button.
The installer program will open a screen like this one. Please click "Next."
A dialogue asking for a location to install the CA program will appear. Accept the default location by simply clicking the "Next" button again.
Now the program has all the information it needs to install the CleanAccess agent on your computer. Click "Install" to start copying the necessary program files.
The progress indicator bar will work its way to 100%. The process will take less than a minute on most computers, possibly as much as two minutes on slower machines.
If a screen similar to the one shown here appears, click the "Finish" button to end the installation program. The "Finish" screen may not appear in every installation.
You might see the message “Failed to add Clean Access Agent icon to taskbar status area”. If so, click on "OK." Clicking on OK will also close the login screen that had appeared, and you will need to open it again to accomplish the log-in process. There should be a Clean Access Agent icon on your desktop which you can use to start the Agent. You can also use the Start menu, choose All Programs, then Cisco, Clean Access, and finally the Clean Access Agent program from the menu.
Log in with your campus Network ID and password. The correct "Authentication Provider" information will already be in the bottom input box. Leave that item as it appears. For administrative or technical reasons, the name may change from "SIU-AD" as shown in this example, but the default, automatic information will be correct. Press the Enter key or click the Login button to continue.
If you receive a warning message about trusting the issuer of the Certificate, simply click the "Yes" button to accept the certificate. It will be stored on your computer as a new trusted site, and you should not see this message again.
Your computer will now begin the process of checking for any necessary remediations imposed by the Clean Access management system. Due to the large number of possible variations in the results of this scan process, we cannot show images that will match what you will see. Instructions to fix any problems that are found will be presented on the reporting screen that lists them. Follow the links provided, and read the instructions carefully. If after you have read and followed them you do not manage to make a successful network connection, please call the Computer Support Center help desk at 453-5155. Leave any error messages or remediation instruction screens up on your computer to help the technician diagnose and fix the problem.
 |
| Back - Introduction and Purpose |