| General Information | Printer Locations | Debit Dawg | Printing Instructions | FAQs | Contact Information |
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Frequently Asked Questions - FAQs
- How much does it cost to print?
- Where are the printers?
- What are the office hours of Campus-wide Printing Services?
- How do I send a print job?
- How long will my print job stay in the queue?
- How do I print from my wireless laptop?
- Can I send a print job from the residence halls?
- Can I send a print job from off campus?
- Can I purchase Print Cards for use in my department?
- What type of printers are they?
- What type of paper may I use in the printer?
- How do I print an envelope or alternative media?
- How do I get a refund or reprint a document that was printed incorrectly due to a printer malfunction "paper jam, out of ink, etc."
- There is something wrong with the printer and it does not work. To whom do I report this?
- Are the Phaser printers environmentally friendly?
- What is "Debit Dawg"?
- Where can I add money to my Debit Dawg card?
- What if I lose my ID/Debit Dawg card?
- Who is eligible to print?
- I am not affiliated with SIUC. Where can I print?
- Can I use my Debit Dawg for copying as well
How much does it cost to print?
- Black & white printing is 10 cents per page
- Color printing is 70 cents per page
Printing is billed by the job, not simply by the page. Black & white printing is the default. You must specifically select color printing when sending the job to the printer if you wish color output.
If color output is required for some pages of a document and not others, we strongly advise that you send the color pages to the printer as a separate print job. If color printing is selected for an entire document, the printer will print (and bill) all pages as if they were color, even if they do not contain any color images. Any document with both color and black & white printing should be printed as at least two separate jobs. Print the color pages only as a color print job, and then send the pages with only black and white as a black and white print job. This will save you a substantial amount on each such printing job.
Duplex printing, printing on both sides of the same sheet of paper, is available. Using this feature can also save money. Specifically, for black and white printing the cost for the front side of a page is 10 cents and the back of the same page will be charged an additional 6 cents. Color printing is 70 cents for the front of the page and an additional 42 cents for the back of the same sheet. For example, printing the front only of two separate pages in black & white would cost 20 cents. The same two pages printed on one sheet would only cost 16 cents. For color printing, two pages printed on the front side would cost $1.40. Printed on one sheet the cost would be $1.12.
Where are the printers?
See a list of locations on the Campus-Wide Printing Services Printer Locations Page.
What are the office hours of Campus-Wide Printing Services?
The printers are available for use at any time the location is open for business. Support for printing issues is available during the specific times shown below. 618-536-PRNT (618-536-7768)
Fall and Spring semester support hours are:
- Sunday: Noon - 8pm
- Monday - Thursday: 8am - 10pm
- Friday: 8am - 3pm
- Saturday: 11am - 3pm
Summer semester support hours are:
- Sunday: Closed
- Monday - Friday: 8am - 4pm
- Saturday: Closed
Intersession/Break support hours are:
- Sunday: Closed
- Monday - Friday: 9am - 3pm
- Saturday: Closed
How do I send a print job?
After you have completed your work, click "print" as you normally would. Choose whether you wish to print in color or in black and white. This will bring up a dialog box and you will enter your Network ID. Go to any CWPS print release station location on campus, insert your Debit Dawg card, and your print job will appear on-screen. Your current Debit Dawg account balance will appear on the bottom of the screen, as well as the cost of the print job.
NOTE: If you happen to be the first person of the day to use one of the printers and it does not seem to be responding, you may need to "wake" the printer from the power saving or "sleep" mode. You may report the problem to the location manager, or wake the printer yourself. To do this, simply press the "OK" button on the printer control panel to cause it to wake and start the warm-up procedure. If the printer has been in sleep mode for very long it may take as much as five minutes for it to warm up and be ready for printing.
Under no circumstances should the printers be turned off or unplugged. Report any problems to the CWPS staff or manager of the lab or location where you are trying to print.
Also be aware that the printers should never be moved. There are reservoirs of molten wax inside the printers. If you move or jostle the printers, this wax will spill over inside the printer and may make the printer unusable until after it has been removed to a repair depot and thoroughly cleaned. If for some reason there is a legitimate need to move a printer, please ask the printing staff to do so do not attempt to move it yourself.
How long will my print job stay in the queue?
2 hours.
How do I print from my wireless laptop?
Wireless printing is presently supported for Windows XP, Windows 2000, Windows Vista, and Mac OS X.
For instructions please go to the Printing Instructions Page and select which operating system you have. The instructions will walk you though the necessary steps needed to print using your wireless laptop as well as any on / off campus connection.
Can I send a print job from the residence halls?
Yes, you can print to any Xerox printer on Campus by using the Printing Popup client. Please refer to the Printing Instructions Page for more details.
Can I send a print job from off campus?
Yes, you are able to print from off Campus to any Xerox printer on Campus using the Cisco VPN client with the Printing Popup client, as well as an internet connection. Please refer to the Printing Instructions Page for more details.
Can I purchase Print Cards for use in my department?
Yes. Contact the Debit Dawg office at (618) 453-3493.
What type of printers are they?
Xerox Phaser 8550 Printers:
Specifications:
- Black & white and color print capability
- 30 pages per minute printing speed
- 2400 DPI resolution
- 256 MB memory
- Ethernet connection capability
- Automatic 2 sided printing capability
- Solid ink technology
What type of paper may I use in the printer?
The printer is stocked with 8.5 x 11 paper. However, you may use your own paper (such as resume quality paper). You may not use transparencies.
How do I print an envelope or alternative media?
Please refer to these directions. Printing Media with Xerox Phaser 8550.pdf
How do I get a refund or reprint a document that was printed incorrectly due to a printer malfunction "paper jam, out of ink, etc."?
To reprint your document or obtain a cash refund credit because of a printer malfunction, visit one of the three Computer Learning Centers and see the supervisor on duty. CLC1/Faner 1025, CLC2/ASA 112 and CLC3/Rehn 21. Be prepared to provide the supervisor with your Student ID, Network ID, time the document was printed, and printer location. In the case of a poor quality printout, also bring your printout. If you have saved a copy of your document and can send it again, the supervisor on duty can then either reprint your document or provide you with a form to get a refund credit to your Debit Dawg account. Maximum cash refunds/credits to your Debit Dawg accounts are $2.00.
Cash refund requests over $2 will be referred to the Campus Wide Printing Office in Faner 2032 or 2036.
There is something wrong with the printer and it does not work. To whom do I report this?
If you are printing from one of the Computer Learning Centers, you may ask a lab technician for assistance. If you are printing from another location on campus, please look at the label affixed to the top of each printer. You will need the following information from that label: printer number "if available" or name, location "building and room number", and your contact information "name, phone number, or email address". You may then report the problem via email at ITPRINT@siu.edu or by phone to 618-536-PRNT (618-536-7768).
Are the Phaser printers environmentally friendly?
Yes.The Xerox Phaser printers are "Green" and produce less waste and air pollutants than laser printers. Read about it Here.
What is "Debit Dawg?"
Debit Dawg is a function of your Southern Illinois University Carbondale student ID card. You may use funds credited to your Debit Dawg account to pay for things such as printing, laundry, and meals in the Student Center and around Carbondale.
All ID cards have a Debit Dawg account available. To activate the account you will need to add money to the card account. Funds may be added at one of the locations listed below.
For more information please go to the Debit Dawg website.
Where can I add money to my Debit Dawg card?
At one of the Debit Dawg machines, which are located:
- Lentz Hall - Student Lounge
- Computer Learning Center 1 - Faner 1025
- Computer Learning Center 2 - Applied Sciences & Arts 112
- Trueblood Hall - by student mailboxes
- University Hall - First Floor
- Morris Library - by the Xerox printers
- Law School - inside photocopy room
- Student Center - by the Information Station
Additionally, funds may also be added to your Debit Dawg account:
- On-line at SalukiNet
- By mail to the Student Center ID office
- By telephone with a credit card at (618) 453-3493
- In person at the Check Cashing Window in the Student Center, 2nd floor
What if I lose my ID/Debit Dawg card?
ID cards that are found are turned in to the Student Center ID office located on the 2nd floor of the Student Center. If you lose your ID card or believe it has been stolen you should contact their office immediately to report it and cancel your account, in person if possible or by phone at 618-536-3351. Replacement ID cards are also issued through this office for a small fee.
Who is eligible to print?
Any SIUC faculty, staff or student with a valid ID card that has added funds to their Debit Dawg account is eligible to print.
I am not affiliated with SIUC. Where can I print?
You must be faculty, staff or student to use Debit Dawg for printing. Public patrons of the library may print using a special card available for purchase at the library. These cards will be pre-loaded with 50 cents of available funds and will cost $1.00. You may add additional money to the card using the same machine. The cards can be used in any of the vending copy machines and at the print release stations.
Can I use my Debit Dawg for copying as well?
Yes.