Frequently Asked Questions
Q: What is a "seat"?
A: A "seat" is a single installation of the software. Even if the software agreement permits an additional installation at home, you still must record 2 seats on the software waiver form.
Q: On how many computers may I install this software?
Q: If we have a site license, why do we have to count the number of seats?
A: Most site licenses are priced based on the number of seats. If we cannot prove that we use reliable methods to determine accurate seat counts, vendors are likely to include an additional charge to cover their estimate of our uncounted installations.
WHO MAY HAVE SITE-LICENSED SOFTWARE?
Q: I work as a graduate assistant, so do I qualify as "staff"?
A: No. In order to qualify for a graduate assistantship, a person must be a student. Even though graduate assistants are employed by SIUC, they are students, first and foremost. This issue has been escalated to the SIUC Legal Department and their decision is final.
Q: How can I get this software for my graduate assistant?
Q: How can I get this software for lab computers?
Q: I'm a student, how can I get this software?
A: SAS, SPSS, Mathematica, and several Adobe products may be used on computers in the Computer Learning Centers (CLC). To find a CLC with the software you need, visit the SIU Helpdesk CLC Software Page.
Students can purchase a lease for SAS. Click on "Software" in the left menu bar and then select "SAS Institute".
Students can purchase SPSS at discounted prices here:http://www.spss.com/vertical_markets/education/online.htm
McAfee is the only site-licensed software that is available from SIUC for students to install on student-owned computers.
HOW DO I USE MY DOWNLOAD LINK TO GET THE SITE-LICENSED SOFTWARE?
Q: I opened my download link -- what are all these files and which ones do I need?
A: Please see the picture below for a sample of what you see when you click on a download link.
The "readme" files contain instructions for using the free CD/DVD burning programs also listed.
The files "cdburn" and "dvdburn" are free utilities for burning CDs and DVDs, respectively.
The first ".iso" file is the installation CD for SPSS.
The second ".iso" file is the CD containing manuals for SPSS.
Q: What is an ".iso" file?
A: An ".iso" file is an image of the entire contents of a CD or DVD. It is similar to a ".zip" file. The only way to "unzip" an ".iso" file is to burn it to a CD or DVD.
Q: How do I turn an ".iso" file into a CD or DVD?
A: The only way to "unzip" an ".iso" file is to burn it to a CD or DVD using a CD/DVD burning program's "Burn Image to Disk" option. If you burn the ".iso" file correctly, the resulting CD or DVD should contain multiple folders and files including the file that automatically launches the installation program. If you burn the ".iso" file incorrectly, you'll see a single ".iso" file on the CD or DVD.
Q: What software/hardware do I need to burn a CD or DVD?
A: You need a piece of software to burn a CD or DVD. Typical software brands are Roxio and Sonic. Free programs called cdburn.exe and dvdburn.exe are provided with every software download link.
You need media, either a CD or a DVD. If a DVD is required, the letters "DVD" are appended to the end of the ".iso" filename. If a dual layer DVD is required, the letters "DVD DL" are appended to the end of the ".iso" filename.
You need a CD drive or DVD drive that can burn media. This is how to determine what kind of hardware you have:
In Windows XP, go to Start, Settings, Control Panel, System, Hardware, Device Manager, DVD/CD-ROM Drives.
In Windows Vista, go to Start, Control Panel, System and Maintenance, Device Manager, View hardware and devices, DVD/CD-ROM drives.
In the above pictures, these computers have a DVD burner that can handle CDs or DVDs of type -R, +R, -RW, or +RW.
Q: What kind of CD or DVD do I need?
A: Look at the ".iso" filename. If a DVD is required, the letters "DVD" are appended to the end of the ".iso" filename. If a dual layer DVD is required, the letters "DVD DL" are appended to the end of the ".iso" filename. If you don't see "DVD" or "DVD DL" at the end of the filename, a CD is sufficient.
CDs and DVDs come in the following types: -R, +R, -RW, +RW. DVDs also come in dual layer (DL) format for very large files.
Since you won't be writing additional data to your installation media, you don't need RW. The -R format has been in existence longer than the +R format, so more drives are compatible with it. For these reasons, we recommend the CD-R or DVD-R formats.
HOW DO I USE MY CD/DVD BURNING SOFTWARE?
Q: How do I use Roxio Creator Plus - Dell Edition to burn images to disk?
A: Open Roxio by going to Start, Programs, Roxio, Creator Projects, RecordNow Copy.
Choose the "Burn Image to Disk" option.
Use the Browse button to find the image file you wish to burn. Insert the appropriate media into the drive and press the red button in the lower right-hand corner.
The disk will take some minutes to burn. When it is finished, the disk will be ejected from the drive. Close the drive. Close Roxio. Explore the drive to find the executable file that begins the installation.
Q: How do I use Sonic RecordNow to burn images to disk?
A: Some versions of Sonic RecordNow require you to pay for an upgrade before you can burn images to disk. Look under the "Backup" tab. If you see "Upgrade - Save and Burn Disk Images", then your version of Sonic RecordNow will not burn an image to disk unless you pay to upgrade the software.